Accessibility Statement

Town-Country United Bank is committed to providing accessible services for all our customers, including those who have disabilities. We do this, not only because it makes good business sense, but also because it is the right thing to do. It’s consistent with our values, our culture and our concern for our community.

Reasonable Accommodations

Individuals who need a reasonable accommodation to access Town-Country United Bank products and services should email tcubnetteller@tcubank.com, or call your local branch, to provide the date on which the reasonable accommodation is needed and information about the nature of the requested accommodation. Requests should include contact information such as email address or telephone number where you can be reached. Never provide your full account number in an email. Depending on the nature of the request, Town-Country United Bank may need sufficient notice to provide a reasonable accommodation.

ATMs

Town-Country United Bank ATMs take into consideration the needs of customers with disabilities.

Audio Capability: Access in English by plugging in a standard headset – you will be guided through your transaction while the screen appears blank. A Braille sticker on all ATMs directs vision-impaired customers to the audio jack.
Design features: ATMs meet height, reach requirements to support wheelchair accessibility, and are compliant with ADA Guidelines.

Online Accessibility

Town-Country United Bank has an ongoing commitment to assure that online and mobile banking is easy for all our customers to use, including those with disabilities. We continually enhance the accessibility and usability of our website based upon standards by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines 2.0 (http://www.w3.org/TR/WCAG20/). If a user with a disability experiences accessibility issues with our website, please notify us by calling your local branch at 334-682-4155 or 877-418-6411. or emailing tcubnetteller@tcubank.com. In your communication to us, please specify the nature of the accessibility difficulty, including the URL/web address that may have presented an accessibility challenge.

There are several accessibility features on your computer and mobile device that can help maximize the comfort of your online experience. Things like:

Increasing the size of the text on the screen
Magnifying the contents on the screen
Enabling high-contrast text
Having the words on the screen read out loud to you

For help on customizing any of these features, choose the appropriate link(s) for your operating system and/or browser below.

Operating Systems

To modify system colors, text size or to enable text to speech, choose the appropriate link for your operating system. The link will open another browser page outside of Town-Country United Bank’s website.

Town-Country United Bank always recommends using the latest version of your browser and your assistive technology when accessing our website and online banking.

Third Party Websites

Town-Country United Bank’s website contains links to webpages hosted by third parties. Town-Country United Bank does not make representations regarding the accessibility of third-party websites and is not able to remediate accessibility barriers on such websites.

Feedback

We are always working to ensure that our products and services are accessible to everyone in our communities, including individuals with disabilities. If you have an idea or question about accessibility support services at Town-Country United Bank, please contact a customer service representative at 334-682-4155 or 877-418-6411, or by email at tcubnetteller@tcubank.com.